Shipping policy

Shipping Policy — Aramex South Africa

At Her Collective, we use Aramex South Africa to help get your order to you as safely and efficiently as possible.

1. Courier Partner

We use Aramex South Africa for shipping and delivery. All shipments handled by Aramex are also subject to Aramex’s applicable carriage terms and conditions.

2. Delivery Timeframes

We aim to dispatch and deliver orders within the timeframe shown on our website or at checkout. Delivery times are estimates only and may vary depending on:

  • stock availability,

  • your delivery area,

  • public holidays,

  • severe weather,

  • operational or courier delays,

  • and circumstances outside our reasonable control.

For Aramex Store-to-Door, Aramex states that delivery to main centres may take 8-11 business days, while outlying or regional areas may take longer.

3. No P.O. Boxes

We do not deliver to P.O. Boxes. Please provide a valid physical delivery address where someone can accept the parcel. Aramex’s Store-to-Door service states “NO P.O. BOXES.”

4. Signature on Delivery

A parcel may require a signature on delivery. Aramex states that delivery is made to a signature from the receiver, so please ensure someone is available to accept the parcel at the delivery address.

5. Tracking

Once your order has been shipped, you may receive a waybill / tracking number. Aramex states that shipments can be tracked online using the waybill number.

6. Delivery Areas and Delays

Some delivery areas are serviced less frequently than others. Outlying, regional, or remote areas may experience longer delivery timeframes than standard metro deliveries. Aramex states that service frequency to remote areas may not be guaranteed at the time of shipment.

7. Customer Delivery Responsibility

It is your responsibility to provide:

  • a correct full name,

  • a valid physical address,

  • accurate contact details,

  • and any delivery instructions needed for successful delivery.

We will not be responsible for delays, failed deliveries, or extra charges caused by incorrect or incomplete delivery details supplied by the customer.

8. Failed Delivery / Re-Delivery

If delivery cannot be completed because:

  • the address is incorrect,

  • no one is available to sign,

  • the parcel is refused,

  • or the courier cannot access the premises,

the parcel may be returned to us or re-delivery may need to be arranged. In such cases, an additional delivery fee may apply before the parcel is sent again.

9. Risk and Delivery Confirmation

Subject to applicable South African law, delivery will be treated as completed once the parcel has been delivered to the address provided and signed for, where applicable.

10. Prohibited / Restricted Items

Certain items may not be accepted or transported by Aramex, especially where air transport is involved. Aramex publicly lists various dangerous and prohibited categories for Store-to-Door shipments, including flammable, corrosive, radioactive, and poisonous substances.

11. Loss, Damage, and Claims

If your parcel arrives damaged, incomplete, or incorrect, please contact us as soon as possible after delivery and include:

  • your order number,

  • clear photos of the parcel and contents,

  • and a short description of the issue.

If you use Aramex Store-to-Door specifically, Aramex states that it offers R1,000 Marine GIT cover, with a R100 excess on claims, and that this cover applies to new goods for loss and damage, and to second-hand goods for loss only. If you are using a different Aramex service, you should not rely on this cover wording unless it also applies to your account/service.

12. External Courier Terms

By placing an order with us, you acknowledge that deliveries fulfilled through Aramex may also be subject to Aramex’s own operational rules, delivery procedures, and carriage terms.