Terms of service

Her Collective Terms & Conditions

Effective date: [Feb-26-2026]

Welcome to Her Collective. These Terms & Conditions govern your use of our website, your purchase of products from us, and your relationship with us as a customer. By using our website or placing an order, you agree to these Terms & Conditions.

1. About Us

This website is operated by:

Business name: Her Collective
Trading name: Her Collective
Email: support@hercollective.co.za
Physical address: Johannesburg SA
Website: Her collective.

2. Delivery Timeframes

We aim to deliver orders within 8 to 11 business days from confirmed payment, depending on your delivery area, stock availability, and courier operations.

Delivery times are estimates, not guarantees. Delays can happen due to high order volumes, public holidays, severe weather, courier disruptions, incorrect address details, or other events outside our reasonable control.

If there is a material delay with your order, we will do our best to keep you updated.

3. Orders

All orders placed through our website are subject to acceptance and availability.

We may refuse or cancel an order where:

a product is out of stock;
there is an obvious pricing or product description error;
payment is not successfully authorized or received;
we suspect fraud, abuse, or unlawful activity;
we cannot fulfill the order for operational reasons.

If we cancel an order after payment has been received, we will refund the amount paid for the cancelled order.

4. Pricing and Payment

All prices displayed on our website are shown in South African Rand (ZAR) unless stated otherwise.

We reserve the right to update prices at any time, but the price charged for your order will be the price displayed at checkout when your order is placed, subject to correction of obvious errors.

Payment must be received in full before an order is dispatched.

5. Product Information

We aim to display product descriptions, images, colours, sizes, and other information as accurately as possible. However:

colours may appear slightly different depending on your device or screen;
packaging may vary slightly from time to time;
minor variations that do not materially affect the product’s use may occur.

If a product description contains an obvious error, we may correct it and, if necessary, contact you before fulfilling the order.

6. Shipping and Risk

Delivery will be made to the address provided by you at checkout. It is your responsibility to ensure that your delivery details are accurate and complete.

Risk in the goods passes to you on delivery, except where South African law provides otherwise.

If a parcel is returned to us because of an incorrect address, failed delivery due to customer unavailability, or repeated non-collection, we may charge a reasonable re-delivery fee before sending it again.

7. Returns, Refunds and Exchanges

We want you to love your order. Our Returns Policy forms part of these Terms & Conditions.

Where applicable, our store may offer a voluntary return period, but nothing in these Terms limits any rights you may have under South African law, including the CPA protections relating to defective or unsafe goods and the ECTA rules that may apply to qualifying electronic transactions. The CPA also prohibits contracting out of consumer rights through unfair terms.

For hygiene, safety, and product-integrity reasons, certain personal care, beauty, and hygiene items may not be returnable once opened or used, except where the law gives the customer a right to return them.

8. Defective, Damaged, or Incorrect Goods

If you receive a defective, damaged, unsafe, or incorrect item, please contact us as soon as reasonably possible with your order number and clear photos where applicable.

Where goods fail to meet the standards required by the CPA, customers have statutory remedies, including the CPA’s 6-month protection for defective goods.

9. Promotions and Discount Codes

Promotions, discount codes, bundles, free gifts, and special offers:

are valid only for the stated time period;
cannot be redeemed for cash unless required by law;
may not be combined unless we expressly say so;
may be withdrawn or changed at any time before checkout.

If an order is cancelled or refunded, any promotional benefit attached to that order may also be cancelled.

10. Free Gifts and Bundle Offers

Where a product or order includes a free gift, bonus item, or bundle saving:

the offer applies only while stocks last;
we may substitute a gift with an item of equal or similar value where reasonably necessary;
the free gift has no separate cash value unless required by law.

If the qualifying item is returned for a refund, the free gift may also need to be returned, or its value may be deducted from the refund where lawful.

11. Customer Responsibilities

You agree not to:

use this website for any unlawful, fraudulent, or abusive purpose;
interfere with the website’s operation or security;
submit false, misleading, or incomplete information;
reproduce, exploit, or misuse our content, branding, or product information without permission.

12. Intellectual Property

All content on this website, including text, graphics, product names, logos, branding, photographs, layout, and design elements, belongs to Her Collective or is used under permission.

You may not copy, reproduce, distribute, modify, or commercially use any part of the website without our prior written consent.

13. Privacy

Your personal information will be handled in accordance with our Privacy Policy and applicable South African data protection law.

By placing an order or contacting us, you consent to us processing your information as reasonably necessary to provide our services, fulfil orders, communicate with you, and comply with legal obligations.

14. Limitation of Liability

To the fullest extent permitted by law:

we are not liable for indirect, incidental, special, or consequential loss;
we are not liable for delays or failures caused by events beyond our reasonable control;
our liability for any claim relating to a product or order will, where lawful, be limited to the amount paid for that product or order.

Nothing in these Terms excludes or limits any liability that cannot legally be excluded under South African law, and nothing here is intended to override the consumer protections that apply under the CPA or ECTA.

15. Website Availability

We do not guarantee that the website will always be uninterrupted, secure, or error-free. We may suspend, withdraw, or update the website, or any part of it, without notice.

16. External Links

This website may contain links to third-party websites or services. We are not responsible for the content, policies, availability, or practices of those third parties.

17. Changes to These Terms

We may update these Terms & Conditions from time to time. The version published on our website at the time of your order will apply to that order.

18. Governing Law

These Terms & Conditions are governed by the laws of the Republic of South Africa.

19. Disputes

If you have a complaint, please contact us first so we can try to resolve it quickly and fairly.

If a dispute cannot be resolved directly, consumers may also have access to statutory complaint channels and industry ombud processes, including the Consumer Goods and Services Ombud framework where applicable.